About Cubacel Tourist SIMs and Data Plans

Cubacel Tur, is a temporary telephone line, acquired through our website, intended for tourists visiting Cuba.

This line has a life cycle of 30 days from its activation and includes a basic package of 1GB + 20 MIN + 20 SMS.

More information in the Frequently Asked Questions and in the Service Manual

Frequently Asked Questions

What is this new service?

This service consists of the purchase from this website of a temporary mobile line that includes the following basic offer: 1GB + 20 MIN + 20 SMS.

Who is this service for?

The service is designed for foreign tourists visiting Cuba for a short period of time. People of Cuban origin can also purchase the Line, but for this they must use their foreign passport data.

How can I buy this service?

This service must be purchased on this Website

Can I purchase this offer in a Commercial Unit of ETECSA?

No. If you are in Cuba, you must connect to the Internet and access this page to buy the Cubacel Tur Line and the Data Plans. You can make the payment with Visa and MasterCard cards or with your PayPal account.

Can I buy this offer while in Cuba?

Yes, but you must connect to the Internet and access this page to buy the Cubacel Tur Line and Data Plans. You can make the payment with Visa and MasterCard cards or with your PayPal account.

Once the purchase is made. Where can I pick it up?

You can inform if you want to pick up the service in a Commercial Unit of ETECSA or in Terminal 3 of the José Martí Airport, in the Bureau of Cubatur that is in the sterile zone, before checking with immigration.

What can do if I cannot pick it up at the airport?

You can pick it up at an ETECSA Commercial Office. Find the location of the offices on the Map (Link to LP map)

What characteristics must my mobile phone meet in order to use the service?

To use the service your phone must be released and operate in:

NETWORK	BAND	FREQUENCY
3G	8	900 Mhz
3G	1	2100 Mhz
4G	3	1800 Mhz

To use Cubacel Mobile Data you must configure the following parameters of the Nauta access point on your phone:

Name: nauta

APN: Nauta

What can I do if my phone does not allow me to use the service?

If you have any problem with the service in Cuba, you can call Cubacel Customer Service at the numbers: 52642266 and 118 or go to an ETECSA Commercial Office.

Verify that your phone is unlocked from the operator and works at the frequencies indicated in the previous question.

Is it a promotion or is it a permanent offer?

It is a new service that will be available permanently.

What is the price to get the service?

The price is $ 25.00 USD.

How many services can a customer buy?

The Tourist may acquire up to three active lines at the same time.

Is the line permanent?

No, the line is temporary. It is valid for 30 days from its activation with the call to * 666.

The client may not extend its validity.

Once in Cuba, if I no longer want the offer, can I cancel it in an Etecsa Commercial Unit?

No, you cannot cancel your offer at an Etecsa Commercial Unit. Once the Line has been purchased on our website, the debit charged on your payment card and the value paid to Cubacel. Therefore, it is not possible to reimburse for change of opinion or for trying to activate the Line 30 days after having purchased it on our website.

When the basic package is finished, can I recharge or purchase new packages?

Yes, you will be able to purchase additional Data Plans on this page, but you will not be able to recharge with money in any of the ways established for it.

What is the price of the additional Data Plans?

The additional data packets are as follows:

Data Plan	Price	Validity
600 MB	$ 7.00	30 days
1 GB	$ 10.00	30 days
2.5 GB	$ 20.00	30 days
4 GB	$ 30.00	30 days

If I buy an additional data plan, does it add to what I have left?

Yes, if you have available MB and purchase an additional data plan, the MB are added.

If I buy an additional Data Plan, can I extend the life cycle of the line?

No. The line will only be available for 30 days, it cannot be extended even if you buy the additional data plan. These will only increase the MB. This data plan has a life cycle that is equal to the life cycle of the line (30 days).

Can I receive national and international calls?

Yes, you can receive national and international calls. Calls received from a national mobile number and international calls will be free of cost.

Calls received from a national landline number are not free.

Can I make national and international calls?

Yes. You can make national and international calls if you have minutes available.

If my minutes ran out, can I buy more?

No, you can only purchase additional Data plans, not minutes.

If you wish to make international calls, we suggest you use the services available on the Internet such as WhatsApp or Telegram.

If my SMS ran out, can I buy more?

No, you can only purchase additional Data plans, not SMS.

If you want to send text messages abroad, we suggest that you use the services available on the Internet such as WhatsApp, Messenger or Telegram.

Can I call with reverse charge?

Yes. You can make calls with reverse charge to another national mobile number, even if you do not have minutes, using the code * 99. The reverse charge does not apply to calls to a national landline number, or to international calls so you cannot make them if you no longer have minutes.

Can I change the USIM?

In case of loss or deterioration you can make the change of your USIM in any Commercial Unit of ETECSA.

You must pay according to the current Cubacel price in the official rate and in the authorized currencies (CUC, CUP).

Can I use the MB that are available to me in my country?

No. The offer of data is only available in Cuba if the line is active and in a cell coverage area.

If I lose the line because it reached the expiration date, are all MB lost?

Yes, when the line reaches its final date, all the MB, SMS and Minutes that were available are lost.

Before the line goes down can I transfer the MB, Minutes and SMS that I have available?

No, the MB, Minutes and SMS that you have can never be transferred even if the line is close to its expiration date.

Can I change my phone number?

No, the number change service is not available for this type of offer.

Can I pass the line to a friend?

No. The line cannot be transferred to another person.

How can I check the MB I have? How can I check the line expiration date?

Through the query *222*887# you can keep track of your MB, Minutes and SMS, even know the final date of your offer.

Can I check my operations?

Yes. For this you must go to an ETECSA Commercial Unit and request the Call Reporting service.

You must pay the current Cubacel price in the official rate and in the authorized currencies (CUC, CUP).

If I miss the line, can I block it?

Yes, you can request the blocking of your line through Cubacel Customer Service calling to 52642266 or 118, or in an ETECSA Commercial Unit.

If you wish to unlock it, you must do it personally in an ETECSA Commercial Unit at no additional cost.

To change the USIM you must go to any ETECSA Commercial Unit and you must make the payment according to the current price in the official rate and in the authorized currencies (CUC, CUP).

Can I recharge my number from abroad or from a web page?

No. This line cannot be recharged by any of the routes available in an ETECSA Commercial Unit, or by a Telecommunications Agent, or by external recharge promotions or in any other way than the purchase of data plans available on this page.

Does this line have access to the ‘Adelanto de Saldo’ service?

No. This line does not have access to ask for balance credit as it does not include the balance recharge service.